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Strategic Plan

 

In 2012 the Kalamazoo Regional Chamber of Commerce will ACT!

Advocacy. Connections. Talent.

Advocacy

The Kalamazoo region’s
business climate is regularly compared side-by-side with other regions around
the State and world, so it is imperative that the region’s tax, fee and
regulatory structures are fair and not burdensome to the business community.

This is especially true for the roughly 85 percent of
Chamber members who are small businesses and who require a level playing field
if not a competitive edge in the marketplace so that they can prosper and
create jobs.

That’s why a big part of our work
at The Chamber is to be a watchful eye and fierce advocate for the business
community especially with local units of government because we have the clout
and responsibility to do so. Sometimes alone but more often as part of a
coalition we work on members behalf at state and federal levels of government
too. We serve as a unified voice for all businesses in the region, and we work
to enhance and protect members’ bottom line by:

  • managing
    negotiations with government leaders behind the scenes 
  • monitoring
    and reviewing proposed regulations and ordinances/legislation that
    results in resources devoted to support or opposition to issue
  • recruiting,
    training and supporting job growth friendly candidates
  • fighting
    for business interests in the media

The Chamber is always working strategically on members’
behalf, and each year pursues an aggressive, proactive legislative agenda at
all levels of government.  Leading off
the first half of 2011 will see us aggressively engaged on these issues

  • Opposing
    ‘Local Preference’ initiatives that cause tax payers to pay a premium for
    goods and services
  • Planning
    and zoning ordinances that are poorly designed, vaguely defined and
    inhibit job creation.
  • Support
    a reasonable and stable state business tax system that replaces the
    Michigan Business Tax and eliminates the surcharge.
  • Support
    efforts to change the current regulatory climate that assumes business
    owners are unscrupulous and dishonest. 
    Starting with elimination of the ‘price-gun’ law.
  • Promote
    consolidation, partnership opportunities, and efficiencies between units
    of government and educational entities, starting with reforming PA 312.

A critical step in the process of
influencing public policy is to influence who runs and, ultimately, is elected
or appointed to positions of authority.

The Chamber will continue to
explore better methods to prepare people for public office and encourage their
participation in the electoral process.

We will Recruit and Retain
job-growth candidates (city, county, township)

  • We will identify incumbents (elected and
    appointed) who are; already influencing policy to grow jobs, are interested in
    learning how to be more pro-jobs and those who hold seats we should target for
    upgrade.
  • We will identify and catalogue elected and
    appointed positions that are critical to the job growth process in the region.
    Information in the catalogue will include critical dates (filing deadline,
    length of term, etc) application process, petitioning requirements, average
    cost, etc.
  • A pool of potential candidates will be created
    from Leadership Kalamazoo alumni, major employers, non-profits, associations,
    etc.
  • In partnership with like-motivated groups we
    will create and operate a ‘political leadership institute’ with topics
    including; regional economic development, political strategies, volunteer
    recruitment and local issues.
  • It is important to recognize these efforts are
    enhanced when aligned closely with Kalamazoo Regional Chamber
    PAC Strategic Plan in order to provide resources to
    candidates such as; first and last checks, voter lists, marketing opportunities
    and independent media.


Connections

The Kalamazoo Regional Chamber of Commerce will
be a recognized resource for business and professional contacts.

  • Provide
    high-quality, value-added opportunities for members to 1)interact, fostering
    profitable business relationships and 2) learn, enabling business improvement. 

    • Our
      events will be recognized for their high value

      • Measures include

        • Budget success
        • Growth in attendance
        • Evaluations on quality
      • Our
        events will be recognized for

        • ‘Marquee’ speakers
        • High value content
        • Fun
      • Premier
        events include

        • Annual Meeting
        • Golf Outing and Tennis Tournament
        • Sustainability Expo
        • Quarterly General membership meetings
        • Economic Forecast
        • Taste of the Chamber
        • Community Awards
  • Develop future
    Chamber and community leaders and networks. 

    • Continue
      flagship Leadership Kalamazoo program, persistently seeking ways to improve its
      value and effectiveness.
    • Identify a strong program that engages and puts into
      service the more than 600 local Leadership Kalamazoo alumni.

      • Non-profit Board placements
      • Develop new and relevant value-added components
        to Leadership Kalamazoo, including additional emphasis on leadership through
        ongoing training and development.

        • Affinity group programs

          • Graduation
            Class Groups
          • Community
            Interest groups

            • Environmental clean up
            • Education
            • Gender,
              Race, Religion based groups
          • Coffee with a Leader
          • Peace Jam
          • Catalyst
            University


Talent – Attraction and
Retention

The regions with the highest concentration of talent on the
planet win.

At a time when talent can go anywhere in the world, our
talent attraction and retention program will position the region as a region of
choice by:

  • Developing
    a strategy and the resources to position and establish regional employers
    as the most diverse and flexible in the country.  The region can
    already claim being home to many “best companies to work for”.

    • Best
      Practice Councils

      • Diversity
        in the workplace
    • Seminars

      • Flextime
      • Telecommuting
      • Generational
        strategies
    • Programs/Benefits
      for employee retention

      • Health
        Insurance
      • Optional
        Benefits
      • Temporary
        Housing
      • Financial
        Services for Foreign Nationals
      • Gas
        Cards
  • Developing
    a strategy and the resources to position and establish the regional talent
    pool as being the most engaged in the country.  The more involved our
    professionals are in their communities, the more likely they will stay and
    the more influence they can have on what the region becomes. 

    • Our
      Young Professionals group will be disbanded and reinvented as a strong,
      member based, employee retention program that reveals the region to our
      talent as the best place to live learn and grow together.
    • We
      will develop a regional internship program for Kalamazoo to close the gap between
      companies in need of fresh talent and students looking to gain career
      experience. We will infuse the region with innovative, imaginative,
      idea-driven interns prepared for the 21st Century jobs while creating an
      intern-friendly culture. Working on behalf of employers, students and the
      community, our internship program will be critical to develop the talent our
      members need to be competitive locally, nationally and globally.
    • We
      will support the work of The Learning Network

      • Universal
        preschool
      • Engagement
        of the business community

        • Employees
          encouraged to attend Parent/Teacher conferences
        • Reading
        • Mentoring
        • Internships
      • Lift
        up literacy

        • Recovery
        • Family
      • Evaluate
        for data supported results
    • We
      will support the work of Communities in Schools – Kalamazoo
  • Develop
    a strategy and the resources to help employers market a fresh and unified
    message about the Kalamazoo Region to targeted talent pools.

    • Jobsite
      will be reinvigorated and completely populated
    • A
      new strategy will be created around our incumbent Video, Guide and
      Packet.
    • Strategic
      partnerships with alumni groups from WMU, K College, Hackett, etc.

 

Strategic Plan 2010-2011 

Mission:  Help members
grow and prosper

Vision:  We are The
Voice for business in the Kalamazoo
region

Goals and
strategies for the next 1 – 3 years:

Naturally, it
is expected that the Chamber will continue to provide products and services that have proven
to be effective and valuable in
aiding our members to grow and
prosper. However, in addition to this
baseline level of service, over the next three years we will enhance and more
tightly focus our efforts to achieve
four specific strategic goals outlined below. Attached to each goal is a series of strategies that include
SMART objectives to help us
to evaluate our progress over the
next 12 to 18 months.


Serve as The
Voice for Business:

The Chamber advocates for business
success and regional economic growth by promoting business-friendly policies and
funding decisions on behalf of its members to local, state and federal
governmental officials. We will serve as the recognized voice of business to
elected officials, the community and area media by:

  •      
    Promoting its positions on key
    local, state, and federal issues impacting business
  •      
    Recruiting business friendly
    candidates for elected office
  •      
    Working collaboratively with
    government leaders to provide
    positive outcomes for our members

 We will use these strategies
to achieve our
goals:

  •      
    Enhance our relationship with
    elected officials to again, raise our level of relevance by providing valuable
    resources.
  •      
    Provide timely, useful, information to elected officials as they consider actions that
    impact our members.
  •      
    Align with Kalamazoo Regional
    Chamber PAC Strategic
    Plan
  •      
    Report the results of PAC support
    and endorsements in ‘real time’
    to:
  •  
    • Chamber
      Members
    • Media
    • SW
      Michigan
      Community
  •      
    Create an experts list associated
    with the Business Quality of Life Agenda (BQLA) and Top 10 Legislative Priority
    List.
  •      
    Identify members relative
    to each item on the BQLA Top 10
    Legislative Priority list who are able to provide testimonials and to speak on the specific issue in question in order
    to advocate for business friendly
    legislation.
  •      
    Help employers deliver advocacy
    issues to their employee
    base.
  •      
    Vote For Biz
    Site
  •      
    Business and Industry PAC (BIPAC)
    Informational Websites
  •      
    Chamber Action
    Network
  •      
    Promote The Chamber as the
    resource for local business issues.
  •      
    Build inventory of regional partners to collaborate on key issues in order to more effectively execute advocacy strategy.
  •      
    Continue social media integration
    in The Chamber’s Advocacy communications strategy.


Act as a
Convener on Community Issues:

The Chamber will serve as the
catalyst to drive positive results for its members by convening timely
discussions amongst business and community stakeholders on key issues related to
its mission.  Being part of the ‘early’ discussion and issue development,
enables our members to craft the answers/opportunities/issues in the best
interest of the community from the perspective of the job provider/wealth
creator.

We will use these strategies
to achieve our
goals:

  •      
    Be first, be early, be
    timely – to recognize potential topics requiring
    collaboration.
  •      
    Monitor the trends in business to remain involved and
    current.
  •      
    Build upon the relationship with
    the W.E. Upjohn Institute.
  •      
    Use weekly poll
    question.
  •      
    Establish a ‘Futures
    Committee’
  •      
    Create more
    dialogue.
  •      
    Change the Quarterly Membership
    Meeting to a discussion
    format.
  •      
    Establish Quarterly Membership
    Committee by July 2010 to develop calendar, drive attendance and create sponsor
    lead lists. (Koester)
  •      
    Create at least one ‘audience
    participation’ meeting prior to April
    2011.
  •      
    Host at least one ‘new idea’ (i.e.
    Event
    Center, Policy Conference
    Update) meeting prior to April
    2011
  •      
    Create an “Annual Meeting Task
    Force”
  •      
    Utilize “Coffee with a Leader”
    program as a way to connect
    Leadership Kalamazoo’s graduates with community issues.
  •      
    Focus on relevant topics instead of specific personalities.
  •      
    Create an experts list associated
    with the Business Quality of Life Agenda (BQLA).
  •      
    Continue convening the Leadership
    Breakfast Club three times per
    year.
  •      
    Continue convening the Southwest
    Michigan Alliance (SMA).
  •      
    Renovate the Federal Board Room
    to facilitate assembly of interested
    parties, conversation and debate.

Branding:

The Chamber will establish a brand
image with members, the community, and area media that clearly identify it as
the market leader in:

  •      
    Connecting members with valuable
    services, products, and programs
  •      
    Serving as a convener of community
    stakeholders on key business issues
  •      
    Advocating on the behalf of
    business to local, state and federal
    elected officials.

 We will use these strategies
to achieve our
goals:

  •      
    Continue building the existing
    branding campaign based on “Leading Businesses. Leading
    Communities.”
  •      
    Enhance communication
    to our members’ employee
    base.
  •      
    Provide relevant information,
    including member benefits, to Human
    Resources Managers.
  •      
    Obtain more Chamber member
    employee email addresses.
  •      
    Ensure consistency across print,
    email, etc.
  •      
    Style guide review with
    staff.
  •      
    Create branding/communication
    resource group.
  •      
    Enhance readership of Enterprise, the monthly
    publication.
  •      
    Reformat and
    streamline.
  •      
    Integrate social media “sharing”
    ability.
  •      
    Print copies of most popular
    articles; have available at the Chamber.
  •      
    Enhance social media communication
    by implementation of the technology upgrade plan.
  •      
    Identify necessary costs
    to improve capacity of social media
    software strategies and potential hardware upgrades to implement these.

Revenue
Growth:

The Chamber will create a long
term (3-5 years) financial plan that will:

  •      
    Recognize that operational goals
    must drive strategy for revenue growth.
  •      
    Commit to further defining revenue growth strategies as
    operational strategies are developed, clearly defined, and agreed
    upon.
  •      
    Create revenue growth targets for
    1 – 3 – 5 years.
  •      
    Establish targets for membership
    growth, investment and participation.
  •      
    Develop plans to invest in training, capital needs, technology
    upgrades and staffing when specific revenue targets are
    reached.

We will use these strategies
to achieve our
goals:

  •      
    Create an annual budget for fiscal
    2011 and 2012, and three year/five year projections which take into consideration estimated expenses necessary to accomplish operational strategies.  Specific
    revenue targets will be developed and used as benchmarks for evaluation of goal
    attainment.  
  •      
    During fiscal 2010 and 2011, we
    will use these strategies to increase
    revenue:
  •      
    Increase membership
    to 2011 members by April 2011.
  •      
    Increase the average new
    membership sale from $300 to $400 by
    providing increasing value through tiers. While the annual average will be
    measured for fiscal 2011, which is the first full year with tiered dues, monthly
    averages will be used during the remainder of fiscal
    2010.
  •      
    Increase net income per
    event.
  •      
    Create new, relevant
    events.
  •      
    Revamp, refresh, and invigorate
    existing events.
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346 W. Michigan Ave. Kalamazoo, MI 49007
Phone: (269) 381-4000 | Fax: (269) 343-0430 | Contact Us